Increase the efficiency of your 311 team
Reconcile similar citizen's requests to eliminate duplicates and thus simplify the work of your 311 agents.
Implement smart routing processes
Automate the assignment of administrative cases and tasks to the right team, at the right time with routing rules.
Minimize your 311 agency budget
Decrease the number of inbound calls, and make strategic, efficient, and quick decisions, based on analytics and dashboards.
efficiently Manage your citizen’s requests, suggestions and complaints using an all-in-one 311 solution for cities.
✅ Offer your citizens several communication channels.
✅ Offer an intuitive self-service web and mobile portal to your citizens.
✅ Offer real-time visibility to your citizens.
✅ Optimize the work of your agents and your teams in the field.
More than 450 customers who trust us for their e-transformation
Since 1997, we have been helping SMEs transform and improve their management method. Our sole objective is to make a difference to our customers with Microsoft Dynamics 365 CRM and ERP solutions.
Why do cities need a 311 and citizen's request management solution ?
Improve the experience of your citizens with Civio 365
Offer exceptional service to your citizens while optimizing the workflow of your 311 agents. Our citizen request management solution, based on the Microsoft Dynamics 365 platform, gives you the tools to centralize information on citizen requests, open new communication channels with stakeholders and offer a self-service platform to your citizens, which will allow you to raise your quality of service to a higher level.
Webinar 311 - Citzen request management solution - City of Laval
Case study: The Prix Excellence 2020 for municipalities with 50,000 or more residents was awarded by the Réseau de l’informatique municipale du Québec (RIMQ).
Why bet on Gestisoft as your transformation partner?
With more than 25 years of expertise in the field of technological solutions, we know the reality with which you have to deal every day and the challenges, both human and technological, that an implementation project involves. We have implemented hundreds of business tools in different industries and we know how difficult it can be to communicate urgent information across various teams.
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